Returns & Exchanges
30-day returns
You have 30 days from delivery to return any piece — unworn, unwashed, with tags attached.
How it works
- Email contact@redthreadclo.com with your order number and what you'd like — refund or exchange.
- We reply with the return address and instructions within 1–2 business days.
- Ship it back with a tracked service within 14 days of our reply.
- Refunds are processed within 3 business days of the return arriving; your bank may take a further 3–10 business days to settle.
Exchanges
Wrong size? We ship the replacement to you free. You cover the return postage on the way back. One exchange per order, subject to stock.
Faulty pieces
If something arrives damaged or fails under normal wear and care, that's on us. Email photos and your order number and we'll replace it at no cost — in most cases without needing the piece back.
The fine print
- Return postage is the customer's responsibility, except for faulty items or our errors
- Original shipping fees are non-refundable on change-of-mind returns
- Refunds go to the original payment method only
- Items showing wear, washing, alterations or strong odours may be declined or partially refunded
Your consumer rights
Nothing in this policy limits your rights under the Australian Consumer Law or equivalent consumer protections where you live. If a product has a major failure, you are entitled to a replacement or refund, and compensation for reasonably foreseeable loss or damage.