Refund policy

We want you to be happy with what you ordered. If something isn't right, here's how it works.

Returns

You have 30 days from the date of delivery to request a return.

To be eligible, the item must be:

  • Unworn and unwashed
  • In its original condition
  • With all tags still attached

To start a return, email contact@redthreadclo.com with your order number and the reason for return. We'll reply with instructions. Please don't send anything back before contacting us — returns sent without prior arrangement can't be processed.

Return postage is the customer's responsibility unless the item is faulty or incorrect. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Exchanges

Wrong size? Exchanges are welcome within the same 30-day window, subject to availability. You cover the cost of sending the item back to us, and we cover the cost of sending the replacement out to you.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, email contact@redthreadclo.com within 30 days of delivery with your order number and photographs of the issue. We'll arrange a replacement or a full refund including return postage, at your preference.

Nothing in this policy affects your statutory rights under applicable consumer law.

Refunds

Once your return arrives and is inspected, we'll email to confirm whether it's approved. Approved refunds are issued to the original payment method within 5–10 business days. Depending on your bank or card issuer, it may take a further few days to appear on your statement.

Original shipping charges are non-refundable except where the item was faulty or incorrect.

Non-returnable items

Gift cards and sale items marked final sale cannot be returned or exchanged.